This Privacy Policy discloses the privacy practices for the website located at www.execsecurity.com.au and/or www.executivesecuritysolutions.com.au (“Website”), owned and operated by Executive Security Solutions Pty Ltd (ACN 119 213 964) (“EXEC Security” or “we” or “us”). It sets out matters relating to the collection, use, disclosure and storage by us of personal information relating to our clients and customers (“Client” or “Customer” or “you”). In this Privacy Policy, “personal information” has the same meaning as in the Privacy Act 1988 (Cth).
EXEC Security respects and values the privacy or our Clients and Customers and complies with the national Privacy Principles as applied by the Privacy Act 1988 (Cth) in respect of Clients’ and Customers’ personal information.
1. Introduction
Executive Group Holdings Pty Ltd (ACN 602 622 855) and its related bodies corporate (“EXEC Security” or “we” or “us”) are committed to protecting your privacy.
This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using our services, dealing with us, entering our premises, visiting a site where our services are provided, applying for employment with us, or otherwise providing personal information to us, you consent to us handling your personal information in accordance with this Privacy Policy.
From time to time, we may amend this Privacy Policy. We encourage you to look for updates and changes to this Privacy Policy by checking its effective date from time to time. Continued use of our services or dealing with us after an update is implemented will constitute consent to the new version of the Privacy Policy. If you do not agree to the changes in our Privacy Policy, it is your responsibility to stop using our services or dealing with us.
This Privacy Policy does not apply to other websites and services which are owned and operated by third parties and we have no responsibility over their content or privacy policy. If you provide your personal information to a third party via a link from us, that information is collected and managed by that third party subject to their privacy policy.
2. Personal information
This Privacy Policy applies to any personal information we collect or receive about you, from you or from any other source. “Personal information” generally refers to any information that identifies an individual or from which an individual is reasonably identifiable (such as your name, phone number, postal and email address, date of birth and, in some circumstances, videos and images of you). It may also include technical information such as your IP address, browser settings and device ID, but only when this information can identify you as an individual. Please note that personal information excludes information that is anonymised (e.g. aggregated information which represents compiled data from a group of individuals who can no longer be individually identified).
You may choose to deal with us anonymously or by using a pseudonym. However, given the nature of security services, we will often need to verify identity, authority and contact details to provide services, manage access permissions, respond to incidents or comply with our legal obligations.
3. Types of personal information we collect
We may collect and handle personal information about clients, client personnel, visitors, contractors, suppliers, employees, job applicants, emergency contacts, alarm users, site occupants and members of the public.
The types of personal information we may collect include:
(a) identity and contact information, including name, address, email address, phone number, date of birth, username, appearance or signature;
(b) client and account information, including account details, site addresses, billing details, service records, contract information, payment history and authorised contact lists;
(c) security operations information, including alarm response records, patrol logs, incident reports, access logs, visitor registers, contractor attendance records, key register information, duress alarm records, control room notes, call recordings and dispatch records;
(d) CCTV, video, audio and image information, including CCTV footage, video verification clips, still images, body-worn camera footage if used, intercom recordings, access control images and monitoring centre video data;
(e) access control and building security information, including swipe card records, entry and exit logs, PIN codes, access permissions and site attendance data;
(f) employment and contractor information, including resumes, qualifications, licences, security licence details, police checks, working with children checks, right-to-work information, training records, performance records, payroll details, tax and superannuation information, emergency contacts and workplace incident records;
(g) sensitive information, where reasonably necessary for our functions or activities, including criminal history information, health information relating to workplace safety or incident response, security licence information and working with children check information. Sensitive information is generally subject to a higher level of privacy protection; and
(h) technical and digital information, including IP addresses, device identifiers, website usage data, cookies and login records.
We only collect personal information where it is reasonably necessary for, or directly related to, our business functions or activities.
4. How we collect personal information
We may collect personal information:
(a) directly from you when you contact us, request a quote, sign a contract, complete a form, visit our office, attend a client site, call our monitoring centre, use our systems or communicate with our staff;
(b) from our clients, including where they provide site contact lists, employee access details, emergency contacts, alarm user details or visitor information;
(c) through security systems, including CCTV, alarms, access control systems, intercoms, duress systems, monitoring platforms, visitor management systems and patrol reporting systems;
(d) from third parties, including police, emergency services, insurers, regulators, licensing authorities, credit reporting bodies, background check providers, labour hire providers, subcontractors and technology providers;
(e) from publicly available sources, where relevant to our security, compliance or business functions; or
(f) automatically through our website, portals, mobile applications or cloud-based systems.
Where practical, we collect personal information directly from the individual concerned. However, given the nature of security services, we may also collect information indirectly, for example where a client provides site access information or where CCTV footage captures individuals at a monitored site.
5. Why we collect, hold, use and disclose personal information
We may collect, hold, use and disclose personal information for the following general business purposes:
(a) to provide security services, including guarding, patrols, alarm monitoring, CCTV monitoring, alarm response, access control, security installation and maintenance;
(b) to communicate with clients, authorised representatives, emergency contacts, site contacts, contractors and service providers;
(c) to manage client accounts, contracts, billing, credit control and service delivery;
(d) to consider employment applications;
(e) to investigate, or assist law enforcement or government bodies in investigating, actual or suspected criminal activity;
(f) to improve our services, systems, training, risk management and business operations;
(g) to protect our legal rights, property, personnel, clients and the public;
(h) to send service updates, administrative communications and, where permitted, marketing communications; and
(i) to comply with legal requirements or for any other purpose you have consented to.
We may also use your personal information to evaluate potential improvements or other modifications to our services. For instance, we may use third-party web analytics services to help us analyse how visitors use our websites. We will use anonymised information for these purposes where required.
We may also use your personal information to communicate with you in a variety of ways (for example, by email, telephone, text message, direct mail or through our online support services) about our products and services that may be of interest to you. If you no longer wish to receive direct marketing messages, please follow the unsubscribe procedure included in each of these messages.
We will not use or disclose personal information for another purpose unless permitted by law, consent has been obtained, or the use or disclosure would reasonably be expected and is related to the original purpose of collection.
6. Security monitoring, CCTV and access control
As a security services provider, we may collect and handle CCTV footage, access control logs, alarm data, intercom recordings, call recordings, duress alarm data, patrol records and other security-related information.
This information may be collected at client sites, our premises, vehicles, monitoring centres, control rooms or through security systems we operate or support.
Where we operate CCTV or monitoring systems on behalf of a client, the client may also have its own privacy obligations and policies. In some cases, we act as a service provider or processor for that client and handle personal information in accordance with our contract with them.
7. Disclosure of personal information
We may disclose personal information to third parties including:
(a) our related bodies corporate, officers, employees and contractors;
(b) clients and their authorised representatives;
(c) service providers, professional advisers and insurers;
(c) law enforcement authorities and government bodies;
(d) security technology providers, monitoring platforms, alarm transmission providers, CCTV platforms, access control providers, IT providers, cloud hosting providers and telecommunications providers;
(e) recruitment agencies, background checking providers, licensing authorities and training providers;
(f) any person or organisation where required or authorised by law; or
(g) any other person with your consent.
We will take reasonable steps to ensure that third parties who receive personal information from us handle that information appropriately.
8. Overseas disclosure
Your personal information may be transferred, stored, accessed or used in a jurisdiction outside Australia, including the United States of America, Philippines and India, in connection with our use of third-party service providers engaged by us. We engage these third-party service providers to assist us in providing our services to you.
We take steps to ensure that our third-party service providers take reasonable security measures to protect your personal information (this includes technical, administrative and physical safeguards to protect your personal information).
9. Automated decision making
We (as well as our service providers) may utilise AI, data analytics and other technologies to consider your personal information:
(a) to facilitate, support and enhance the provision of services and information we provide; or
(b) for other lawful purposes including as described in this Privacy Policy.
10. Data protection
We hold personal information electronically and in hard copy. We have physical, organisational, contractual and technological security measures to protect your personal information and reduce the risk of loss or theft, unauthorised access, disclosure, copying and misuse or modification of your personal information. These measures include access controls and security software applications. While we take steps to ensure the security of your data and personal information, we cannot guarantee the absolute protection and security of any personal information, including information handled by any third parties on our behalf.
11. Accessing and correcting your personal information
You may request access to personal information we hold about you.
You may also request that we correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, contact us using the details below. We may need to verify your identity before responding.
We may refuse access or correction where permitted by law, including where giving access would compromise security operations, reveal information about another person, prejudice an investigation, breach legal privilege or create an unacceptable safety or security risk.
12. Website, cookies and online platforms
Our website and online platforms may use cookies, analytics tools and similar technologies to improve functionality, monitor website performance, understand user interactions and manage security.
You may disable cookies through your browser settings, although some website functions may not work properly.
If our website contains links to third-party websites, we are not responsible for the privacy practices of those third parties.
13. Accessing and correcting your personal information
You may be entitled to access your personal information and request the correction of information that is inaccurate, incomplete or no longer up to date.
When requesting access to your personal information, please provide as much detail as you can about the specific information you seek to help us retrieve it.
Under the Privacy Act and other relevant laws, we may be required to provide a written response to you if we are unable to respond to your request, outlining the reasons why we were unable to do so.
To submit a request, please contact us in writing using the relevant contact information listed in Section 14 below.
14. Complaints
If you have a concern or complaint about this Privacy Policy or the way we handle your personal information, please contact us using the details included in Section 14 below. We will attempt to respond to your concern or complaint within thirty (30) days or we will advise you if we require a longer response time.
If you are not satisfied with our response or the handling of your concern or complaint, you can contact the Office of the Australian Information Commissioner at:
Address: Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001
Phone: +61 1300 363 992
Website: https://www.oaic.gov.au/
15. Contact us
Attention: Chief Executive Officer
Company: EXEC Security
Address: 105 Highbury Rd, Burwood VIC 3125
Email: info@execsecurity.com.au
Phone: 1300 20 22 24
16. More information
You can obtain more information about privacy generally from the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
EFFECTIVE DATE: June 2026
