Providing Customer Service and
Professional Engagement
EXEC Security’s corporate concierge services create a safe and welcoming environment.
Representing the face of your business, our professional concierge security officers welcome visitors to your corporate setting.
Our concierge security staff are handpicked for their outstanding customer service and high level communication skills. Immaculate presentation, attention to detail, and security intelligence are also critical in order to provide a high-end concierge security service.
In addition to providing a comforting presence, our concierge and security staff also help manage your front desk, engage clients and visitors, and administer a range of duties and responsibilities.
Our clients appreciate our thoughtful approach; thinking things through from every angle to provide not just the best security, but the best service.
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Concierge and Security Services
Our concierge security and customer service specialists help your clients, guests, and residents feel welcome and safe.
Training
Customer-service driven training to meet your unique business needs
Specialised in-house training programs are tailor-made to suit the varying requirements of each location.EXEC Security’s training and development is backed by the Customer Service Institute of Australia (CSIA).
Recruitment
Sourcing the right people is key to customer experience
Our experienced talent is sourced from premium hotels as well as high-end, corporate environments.EXEC Security provides mentoring and coaching, and encourages a range of career development opportunities.
Diversity
EXEC Security advocates for a diverse workplace
EXEC Security values differences in age, gender, gender identity, ethnicity, culture, ability, religion, beliefs and sexual orientation.
Based on our value of creating a diverse and inclusive workforce, we are committed to provide a fair and equitable workplace for our people.
Customer Experience
Customer experience is our number 1 priority
Our professional concierge staff positively represents your brand and business.
You can trust our corporate concierge team to look after your residents, clients, and visitors with excellent customer service.
We create a unique, inviting, and professional environment, and contribute to satisfied returning customers.
Technology
Integrated technology to support your business needs
Our concierge team can integrate technology including access control systems, turnstyle management, and CCTV, along with threat detection, temperature testing, and facial recognition.
Efficiency
Data-driven optimisation
Through our end-to-end service offering, we find better and more efficient ways of working. Our data-driven integrated services model proactively identifies areas of improvement.
Security you can trust
Benefits of Concierge Security
Concierge security services provide numerous advantages that significantly enhance the safety and atmosphere of any location. Our highly trained professionals not only ensure robust physical security but also contribute to the smooth management of building operations, boosting overall satisfaction among employees and residents.
Key Benefits:
- Enhanced Safety and Security: Concierge security officers are vigilant in monitoring access points and patrolling premises, effectively preventing unauthorised entry and addressing potential threats. Their presence deters criminal activity and ensures a safe environment for everyone.
- Improved Customer Experience: By offering a warm and welcoming presence, concierge security officers enhance the visitor experience. They combine high-level security measures with exceptional customer service, making guests feel valued and secure.
- Efficient Access Control: Our concierge security team manages access control systems seamlessly. Employees use access cards for entry, while visitors are screened and granted permission by security personnel, ensuring strict control over who enters the building.
- Professional Building Oversight: Regular patrols and inspections by concierge security officers help maintain the integrity of the property. They monitor commercial buildings and equipment, addressing any issues promptly to ensure everything is in optimal condition.
- Effective Emergency Response: Trained to handle emergencies, our concierge security guards respond swiftly and appropriately to any suspicious activities or incidents. They are equipped to alert authorities and manage situations effectively, providing peace of mind to all occupants.
- Increased Resident and Employee Satisfaction: The presence of a dedicated concierge security team instills confidence in residents and employees, knowing their safety is a priority. This assurance contributes to a more positive and productive environment.
- Building and Facility Management: Concierge security officers assist with the overall management of building facilities, ensuring that all systems, including lifts and access control, are functioning properly. They coordinate with contractors for maintenance and repairs, oversee facility operations, and ensure compliance with safety standards.
- Contractor Management: Our team oversees the work of external contractors, ensuring that all maintenance, repairs, and services are carried out efficiently and to the highest standards. This includes coordinating schedules, monitoring performance, and ensuring all work complies with building regulations and safety protocols.
Our concierge security guards are dedicated to creating a safe, secure, and welcoming atmosphere, making them an invaluable asset to any business or residential complex.
Sophisticated corporate concierge services for a
range of businesses across
multiple sectors
The right concierge staff can play a key role in your security.
Concierge security guards provide a low-profile security presence by welcoming visitors, providing general administration duties, and above all, ensuring people can safely and securely access your premises.
Hotels and resorts
Hotels and resorts rely on EXEC Security to provide a low-key and discrete security presence. Customer service support for hospitality venues ensures visitors feel safe and welcome when they attend your premises.
Commercial buildings
From visitor greeting and escorts to reservations and general enquiries, our concierge and front-of-house staff take care of tenants and visitors, and handle many non-security related tasks.
High-rise buildings
Our concierge and front of house staff ensure that your facility is permanently staffed. Our team identifies risks, protects property, and ensures that residents and tenants are safe at all times.
High-end retail
Concierge security guards offer outstanding customer service for high-end retail stores. Polite, professional, and immaculately presented, our team provides access control whilst preventing stock loss and shrinkage.
Event centres
As part of your special event, our team ensures your venue and its occupants are safe at all times. Our personnel offer customer service and assistance to attendees in addition to providing a low-key security presence at events.
