Crowd controllers are often the first and last point of contact for patrons and staff alike. With this in mind, we only provide crowd controllers who have a high level of interpersonal and communication skills, many of whom have extensive experience in customer service. This ensures that our personnel create a positive and professional first impression as they welcome, and interact with patrons, while still maintaining the safety of all people on site.
Special Event Security
Irrelevant of whether your event is large or small, you will always have direct contact with one of our experienced special event consultants, who will personally conduct a security analysis and risk assessment of your event and then develop a strategy for minimising any identified risks.
Your consultant will also design tailor-made emergency procedures for your event and will brief security and other staff regarding the effective implementation of these procedures.
Upon completion of your event, your consultant will provide you with a post-event report and debrief, and will seek your feedback as to continually improve our services and ensure your complete satisfaction.
Our event services include:
- Initial consultation
- Security analysis
- Risk assessment and ongoing management
- Preparation of SOP’s (Standard Operating Procedures)
- Contingency planning (weather, protests etc.)
- Close Personal Protection
- Anti-explosive sweeps
- Screening and searching of people, bags and vehicles
- Emergency response
- Uniformed and non-uniformed (covert) presence
Bars / nightclubs / entertainment venues / hotels / function centres
Licensed premises such as bars and nightclubs should provide an environment for patrons to relax and enjoy themselves. We understand that every venue has its own set of requirements which is why ESS hand picks specific personnel for each location.
Hotels / Resorts / Function centres
High profile hotels, resorts and function centres require a security presence that is discreet, professional and customer service oriented. That is why our personnel are conscious of their behaviour, body language and self-representation, acknowledging that they are an ambassador for both ESS and our clients.